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Frequently Asked Questions
General
What is Webperform?
What can Webperform do for me?
Why is Webperform better than many products in the market?
How do I register Webperform?
If I have some problems, suggestions or advice, what should I do?
Who is managing the Webperform services?
Using Webperform
What can I do with Webperform?
What about Webperform monitoring coverage?
How often is my site checked?
How much do I pay for beta services?
What should we expect in the future?
Alarms and Reports
What kinds of alarms does Webperform provide?
Who will get notified in case of issues?
How can I alert multiple people when errors occur?
What does the all-clear message mean?
Can I check the history of past alerts?
Can I schedule the timing of sending alarms?
Can I schedule the timing of sending reports?
To which destinations can alarm messages be sent?
Other Questions
If I want to have customized service, what should I do?
If I need to perform real user monitoring, what should I do?
If I want to have custom testing on my website, such as adding more probes, what
should I do?
What advantages does external assessment offer compared with internal monitoring and
log-file analysis?
Why doesn’t Sysformance simply use a ping measurement?
What factors influence Sysformance in their selection of the locations for their
probes?
In what countries is the Webperform service available?
What is Webperform?
Webperform is the newest service from Gomez Inc. Powered by Sysformance AG, a Gomez company. Webperform is an online service that monitors your sites, servers, and applications 24 hours a day, 7 days a week.
It helps users to monitor their website performance at the lowest cost and high standard. Rich features...great flexibility. You decide what to monitor and how to chart the data.
Currently, any user of the Webperform beta can set up a test, either html only or full page, select 3 probes, to monitor a website. Other configurations are available as well.
What can Webperform do for me?
Are you responsible for one or more (web) servers, or for the services built on top of these servers? Webperform can monitor those web servers and services. Not only is access to these servers checked, but also the compliance with standards like http, https and response times. When problems occur you are notified by e-mail and SMS/text message (unavailable in the free version). This way, Webperform minimizes your risk of disappointing visitors and losing business.
Why is Webperform better than many products in the market?
- Professional Quality at low cost
- Webperform’s technology has been tested in the market for over 10 years, and proved to be reliable, stable and high return on investment.
- Strong data drilldown capability.
- User can drilldown to object level data and identify what problems have occurred at what stage and what time....
- Strong graphic capabilities.
- Webperfrom provides strong graphic monitoring capabilities.
- Great layout customization capabilities.
- Webperform provides state of the art layout customization capabilities. You can change the layout at almost every page to your favor.
How do I register for Webperform?
You need to have a valid business email address, then go to http://www.webperform.com/, and click ‘Sign Up’, fill in the form, and click send.
We will send you a mail with sign up links. You can click the link to register or copy the link into a browser to verify the email.
If I have some problems, suggestions or advice, what should I do?
Check the FAQ first. You can submit questions, suggestions, and advice to other users by:
- Going to the Support page and using the feedback link to send your information, or
- Writing an email to support@webperform.com.
Who is managing the Webperform services?
About Sysformance, a Gomez Company
Sysformance was founded in 1999 under the name of SysControl AG by Internet entrepreneur Simon Poole along with founding Swiss partner companies Avantec AG and GFR Solutions to provide secure, external website monitoring solutions to the commercial web. Under Poole’s continuing vision and leadership, the company set the standard for external web site monitoring solutions, serving more than 175 customers across industry sectors in Germany, Switzerland, and Austria. Poole is a renowned expert in the Internet and online business fields. Company background information is available at www.sysformance.com.
About Gomez
Gomez is the leading provider of web application experience management solutions. Used by more than 750 companies worldwide, including eight of the top 10 most visited websites, six of the top 10 web retailers, nine of the top 10 online financial services firms, five of the top 10 social networking companies, and four of the top 10 industrial companies, Gomez’s software as a service (SaaS) subscription model helps companies ensure superior online experiences that satisfy customers, enhance brands and drive profits. Founded in 1997, Gomez provides the industry’s only complete solution for managing web application experience from development through deployment and the entire application life cycle, featuring active monitoring, competitive benchmarking, and more than 12,000 data sources worldwide. Gomez is Network Computing magazine’s “Editor’s Choice” for best Internet performance monitoring service. For more information, please visit http://www.gomez.com/ or de.gomez.com for information in German.
What can I do with Webperform?
Webperform provides the following features:
- Quick views of the health status of a website’s performance.
- Easy setup of tests, alarms, and reports
- Instant testing on websites with various tools such as ping and traceroute
- Sortable, test data logging
- Object-level download monitoring.
What about Webperform monitoring coverage?
The current monitoring probes are listed in the dropdown list. Here you can find the countries and networks we monitor from. This list will be expanding daily.
In the beta version, you are limited to 3 probes.
How often is my site checked?
We offer two testing modes for you: HTML and full page. HTML mode will test your site every 15 minutes, while full page will test every 60 minutes.
Please check our feature comparison of the HTML and Full Page modes for more details.
How much do I pay for beta services?
Beta service is free of charge.
What should we expect in the future?
Webperform is being continually developed and improved. In the future, it will provide a global network of nodes, even stronger monitoring capabilities, and powerful data collecting and analysis functions.
What kinds of alarms does Webperform provide?
Webperform provides alarms for load time, errors, and identifiable keywords.
Who will get notified in case of issues?
You have total control over who will get alerted in case of problems, how they will be contacted, and when they will be contacted using the Alarm Settings Page. See the online help for details.
How can I alert multiple people when errors occur?
You have complete control over who within your organization will receive alerts under which conditions. For example:
- when a problem occurs, you may want to alert key members of your IT department (grouping)
- when your server continues to have a problem for some period of time, you might want to alert additional stakeholders (escalation).
What does the all-clear message mean?
After an alarm is sent, the target website may recover from the condition that triggered the alarm. Webperform will send an all-clear message to show that the system has fully recovered.
Can I check the history of past alerts?
Yes. You can check the history by going to Alarms>Loadtime, then you can click on the alarm status (red or green color) to see the alarm history at the bottom of the page.
Can I schedule the timing of sending alarms?
Yes. At Settings>>Calendar, you can set the time of when to send, when not to send the alarms etc.
You need to set up a policy first, and then apply the policy to different tests. After that, the test will schedule the alarm as the policy specified.
Can I schedule the timing of sending reports?
Yes. You can do that by clicking Settings>>calendar. See the online help for details.
To which destinations can alarm messages be sent?
In addition to the e-mail facility, alarm signals can be sent via various pager and SMS operators (not being available in the free version).
If I want to have customized service, what should I do?
Please contact us at support@webperform.com
If I need to perform real user monitoring, what should I do?
Webperform users can subscribe to real user monitoring services offered from Gomez, by sending email to support@webperform.com or support@gomez.com.
If I want to have custom testing on my website, such as adding more probes, what should I do?
Please contact support@webperform.com.
What advantages does external assessment offer compared with internal monitoring and log-file analysis?
All services offered by Sysformance are complementary to the usual internal monitoring and performance tools. Our services are designed to detect and locate faults and problems which often are overseen by your website internal systems. As an example, an Internet user who has repeatedly but unsuccessfully tried to reach your site will never be recorded in your log files.
Why doesn’t Sysformance simply use a ping measurement?
“Ping” packets (ICMP ECHO) are subject to special treatment by the switching centers (routers) of the Internet and the target (e.g. your web site), in the event that the packet is not blocked by your security system. A further factor is that the normal “ping” packets are extremely small. Overall, for a range of reply times, measurements with a “ping” provide no results which are in any way comparable with the performance of your web site as experienced by a normal visitor. On the other hand the assessment made by Sysformance reflects the actual total performance (network, server) of your web site as experienced by an Internet user.
What factors influence Sysformance in their selection of the locations for their probes?
The placing of our probes is determined by the following criteria:
- Relevance to the area of our target market/customers (e.g. locations in the United Kingdom for UK websites and in Denmark for Danish web sites).
- Locations at Internet-backbones, places which, direct or indirect, provide large populations of end users with their Internet connections. This means large target markets for the web sites of our customers.
- Long term stability and capacity for future expansion.
In particular it must be mentioned that all probes remain under our sole control and are connected to the Internet by either a dedicated leased line or are located in a high quality hosting center. We are therefore able to offer our customers long term monitoring of their web sites from the same locations with measurements of consistently high quality. It is also important to add that we do not use “gratuitous” locations which can not offer long term availability nor reproducible results.
In what countries is the Webperform service available?
Webperform probes are currently located in Belgium, Denmark, Finland, the Netherlands, Sweden, and the United Kingdom.